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Privacy Policy

Introduction

MyMunshi Technologies (Private) Limited (“MyMunshi,” “we,” “us,” or “our”) values your trust and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, application, or related services (the “Service”).

By using MyMunshi, you consent to this Privacy Policy and the practices described herein.

2. Scope

This Privacy Policy applies to all users of:

  • The MyMunshi web and mobile apps
  • The ContractWalla platform (https://app.contractwalla.com)
  • Any connected tools or APIs (e.g., Google Drive, Calendar, or Gmail integrations)

It does not cover third-party websites or services that we do not operate.

3. Information We Collect

a. Information You Provide

We collect personal and professional information you share directly, such as:

  • Name, email address, and firm affiliation.
  • Uploaded documents, case files, or legal drafts.
  • Payment and billing details (if you subscribe to premium plans).
  • Feedback, support requests, or correspondence with us.

b. Information Collected Automatically

When you use the platform, we automatically collect:

  • Device type, browser, IP address, and session logs.
  • Usage data (pages visited, time spent, feature use).
  • Error logs for debugging and service improvement.

c. Google Account Data (if integrated)

When you connect Google services, we may access:

  • Drive file metadata (names, IDs, types).
  • Calendar events and reminders (for scheduling legal tasks).
  • Gmail headers or labels (only if explicitly granted).

We never access your full email content or share Google data externally.
All Google API use complies with the Google API Services User Data Policy and Limited Use requirements.

4. How We Use Your Information

We use collected data to:

  • Provide, maintain, and improve our AI-driven legal services.
  • Facilitate secure document creation, search, and collaboration.
  • Personalize your experience and display relevant content.
  • Communicate about updates, billing, and support.
  • Detect misuse, fraud, or security risks.
  • Comply with applicable legal obligations in Pakistan.

AI-generated outputs are processed securely within controlled environments and never sold or shared for advertising purposes.

5. Legal Basis for Processing

We process data under the following lawful bases:

  • Contractual necessity – to deliver the services you request.
  • Legitimate interests – to ensure platform security and performance.
  • Consent – for Google OAuth or optional analytics integration.
  • Legal compliance – to meet regulatory or court obligations.

6. Data Sharing and Disclosure

We do not sell user data.
We only share limited information in the following cases:

  • With trusted third-party processors (e.g., hosting, payment, analytics) under strict confidentiality agreements.
  • When required by law, regulation, or court order in Pakistan.
  • To enforce our Terms of Service or protect platform security.

Aggregated or anonymized data may be used for analytics and product improvement.

7. Data Security

We employ multiple safeguards to protect your information:

  • Encrypted communication (HTTPS, TLS 1.2+).
  • Secure hosting and regular vulnerability scans.
  • Role-based access control with least privilege.
  • Regular data backups stored in secure environments.

Despite best practices, no system is 100% secure. Users share data at their own discretion.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide and improve the Service.
  • Comply with legal and accounting obligations.
  • Resolve disputes or enforce agreements.

Users can request deletion of their accounts and data by contacting support@mymunshi.com. Certain anonymized records may be retained for compliance or statistical use.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access a copy of your personal data.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent for optional integrations.
  • Export your data in a machine-readable format.
  • Lodge a complaint with the Pakistani data authority once established under the forthcoming Personal Data Protection Bill (2023).

Requests can be sent to privacy@mymunshi.com.

10. Cookies and Analytics

We use cookies and local storage to enhance performance and remember preferences.
Analytic tools (like Google Analytics) collect non-personal metrics about usage trends.
You may disable cookies in your browser, though some features may stop working properly.

11. International Data Transfers

While MyMunshi primarily hosts data in Pakistan, some service providers may process data in other jurisdictions.
We ensure that such transfers follow contractual safeguards consistent with international privacy standards.

12. Children’s Privacy

MyMunshi is not intended for children under 18.
We do not knowingly collect or store information about minors. If such data is discovered, it will be deleted promptly.

13. Updates to This Policy

We may modify this Privacy Policy periodically to reflect legal or operational changes.
The “Last Updated” date at the top indicates the latest revision.
Substantial updates will be communicated via in-app notices or email.

14. Contact Us

For privacy-related questions, requests, or concerns, contact:

MyMunshi Technologies (Private) Limited
Floor 3, 303 Rabat Commercial, DHA Phase 7, Karachi, Pakistan
Email: support@mymunshi.com
Website: https://www.mymunshi.com